| Frequently Asked Questions |
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| May I deduct my donations for tax purposes? |
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| Generally "Yes". This will depend on the laws of your country and on the status of the charities to which you donate. |
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| If I choose to be anonymous, what are the consequences? |
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| If you chose to activate the "anonymous donor" function of your account, your name and address will not be communicated to the charities for which we collect your donations. The charities will only receive communication of your Xperedon donor number, and the name of your city of residence. |
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| How much of my donation finally reaches my charities? |
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| Xperedon deducts a fee of 5% from your donations. We also charge charities the processing or transaction fees that are charged, so around 93% of your donation is remitted to the charities. |
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| How can I be sure that my donation will reach the selected charity? |
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| We collect your donation and hold it for the selected charities on a separated charities account in each currency until the collected donations justify making a payment to the charities. You can see the status of your donation at all times; for example, if your donation has been deducted, is still held by us, or has been remitted to your selected charities. If you are not an anonymous donor, you will be able to check directly with the charities that they have received your donation. Xperedon, is audited by one of the world's largest international audit firms and is authorised by the U.K. Financial Services Authority under the Payment Service Regulations 2009 FRN: 544203 for the provision of payment services. |
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| Who can see my personal data? |
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| We treat your data with utmost confidentiality, and use it only to process your donations and communicate with you and protect it against third party access. Please see our Privacy Policy for further information on our commitments. |
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| What payment methods can I use to make donations? |
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| You can use any Visa or Mastercard credit or debit card, or donate via Bank Transfer. |
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| Charities |
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| Provisional listing of Charities |
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| A large number of charities are suggested to us by donors and by the charities themselves. They are listed provisionally until we collect a donation for them. Once this happens, we start the vetting process and request these charities to give us their banking details via an authentication process. If the charities fail to respond or fail our vetting conditions, we delist them. |
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| What is the Xperedon vetting process for charities? |
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| We need to make sure that the charities we list on our web-site have good standing. While we do not scrutinize the quality of the engagement of individual charities and their use of the donations, we check that these charities do have a web-site, that they are officially accredited (for those countries requiring accreditation), and that their activities appear consistent with our values. For charities with official rankings (such as from www.charitynavigator.com) or having quality labels, this analysis is quick. We communicate with charities to obtain additional information, as appropriate. |
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| Am I able to communicate with a charity via the Xperedon Web-site? |
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| No, we do not take messages from donors to charities or vice versa. You should communicate with charities directly, through the contact page of their web-site. |
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| Why does Xperedon make sense for Charities? |
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| Charities have no investment to make to feature on the Xperedon platform, including all 12 group websites. They do not pay any subscription or maintenance fee. They obtain international exposure, especially important for smaller charities, and are likely to reach a broader audience without additional cost or effort. All charities have the same exposure on the Xperedon platform. |
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| Xperedon’s “Frequently Asked Questions” section is written based on communications we receive at feedback@xperedon.com |
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Precision made in Switzerland